Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Responsibilities: • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed • Perform additional bookkeeping, administrative, and accounting procedures as required • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management • Ensure all guests feel they are having an exceptional experience at the property Qualifications: • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required • Proficiency with computers is required; experience with reservation and accounting software is desired • Excellent customer service and communication skills are required • Flexible overnight hours are required • Some college is preferred but a high school diploma or equivalent is required • Hilton Garden Inn Cleveland East/Mayfield Village
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