Job Description

Job Description

Job Description

Must be local and willing to work from the Hospital Desk.

Full-time

  Description

Job Purpose

The Patient Advocate will complete Medical Assistance Applications on patients who may potentially qualify for benefits under the MA Program or other entitlement programs. Obtain all necessary documents required by the County Assistance Office to determine eligibility.

• Duties and Responsibilities
• Complete the Medical Assistance Application, screen for disability and complete the hospital charity care form with patient/family member or guardian.
• Update computer system daily
• Medical Assistance production reports completed daily
• 1663’s must be taken to appropriate physician within 24 hours of completing the application
• Secure all releases, waivers and questionnaires needed
• Leave each patient with a pending document’s check list and follow up daily while patient is still in-house (if applicable).
• All necessary verification should be faxed for within the first 24-48 hours of completing the MA application
• Prepare applications for drop off at County Assistance Office
• Discharge files are to be worked immediately
• Follow up with County Assistance Office until determination has been made.
• Assist with the Marketplace where applicable.
• Report Red Flag and non-cooperative patients to management.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Requirements

Qualifications

• Ability to work at various client sites as needed
• High school Diploma or equivalent is required
• College degree in Healthcare field preferred
• 2 to 3 years’ experience in the field of healthcare preferred
• 2 to 3 years’ patient facing experience preferred
• Ability to effectively communicate with patients one on one
• Ability to work independently and be detail-oriented
• Strong investigatory and researching skills
• Ability to use the internet and learn databases
• Excellent written and verbal skills
• Ability to efficiently multitask
• Possess a high level of organization skills
• Adhere to the policies and protocols of the client while behaving professionally at all times
• Ability to meet monthly productivity goals
• Must be proficient in Microsoft Office Outlook
• Bilingual in Spanish (spoken and written skills) a plus 

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