This is a remote position.
What to Expect
• Assist members:
o With transportation to and from appointments
o Ensure those waiting for a ride receive transportation
o In resolving issues with previous appointments
o With a transportation recovery where a scheduled trip has failed
o With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within Non-Emergency Transportation Provider to effectively address and resolve transportation and eligibility issues.
Capabilities of Top-Performing Agents
• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, ability to manage stress, and ability to work under pressure.
• Demonstrate excellent writing and verbal communication.
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
...is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. Benefits Select the company you want to work for within our client base. Work from home Flexible schedule...
..., and complex travel logistics Planning customer visits, team bonding events, offsites, and spontaneous trips... ...efforts,including team structure, leveling, and headcount planning Required... ...level ~ Seniority level Entry level Employment type ~ Employment...
...Job Description Job Description We are seeking delivery drivers for FNR Logistics Inc - a FedEx Ground service company based out of West Chesterfield NH. - Delivery driver will be responsible for transporting packages from warehouse to customers and businesses....
...Job Description Job Description JOB SUMMARY Position Title: Community Educator Program: Domestic Violence Services Classification: Non-Exempt/Full-Time The Community Educator supports DVS by delivering educational programming to youth throughout the county...
...Job Description BASIC PURPOSE: Responsible for supporting CRM applications as well as aiding the implementation of new functionality and new systems. POSITION RESPONSIBILITIES: Support, analyze, and resolve critical production application issues as required...