Job Description

Patient Financial Advocate

A Patient Financial Advocate (PFA) provides financial counseling to uninsured/underinsured patients, by determining eligibility for IMH patients and individuals in the communities we serve. Patient Financial Advocates assist patients by processing and submitting documentation and applications for various medical assistance programs, such as: State/Federal public benefits, ACA insurance education, and internal/external financial assistance/aide programs. A Patient Financial Advocate will provide general insurance education, price quotes to potential patients, and assist with payments and payment arrangements.

Schedule - Monday - Friday 8:30 am - 5:00 pm

Essential Functions

• Interviews patients and consumers, screening for available internal and Public Benefit Programs, applying for appropriate program; in person and remote.
• Completes applications for Public Benefit programs, submitting with required documents.
• Process and determine requests for internal and external financial assistance programs
• Financially clear patients for elective surgeries/services.
• Assists with co-pay assistance program application process.
• Provides general insurance education
• Provides Affordable Care Act (ACA) insurance education and navigation.
• Point of service collections and establish payment plans.

Skills

• Financial Counseling and Financial Aid
• Knowledge of public benefit programs
• Computer literacy
• Adaptability
• Working independently
• Communication
• Taking initiative
• Problem solving
• Understanding of applicable regulations

Physical Requirements:

Required Qualifications

• High School Diploma or GED
• Certified Application Counselor (CAC) Certification within Three (3) months of hire
• No Verbal or Written Consultation or Corrective action in the previous 12 months
• Passing score and certificate of required language issued by approved language testing vendor

Preferred Qualifications

• Bilingual Spanish speaker/writer and customer service experience.
• Experience with Medicaid
• Experience applying for public benefit programs
• Experience in financial assistance

Location: Saint Joseph Hospital

Work City: Denver

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.97 - $30.21

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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